Kolena AI Agent
Tenant Insurance Certificate Review
Abstract a commercial lease's insurance requirements and the tenant's certificate of insurance, then verify every coverage, limit, additional insured, and waiver of subrogation against the lease - with a per-requirement compliance matrix, a ready-to-send correction list, and a renewal follow-up date.
Volume fit
Works best for
owners, managers, and servicers verifying tenant certificates across a portfolio of dozens to thousands of leases, and re-verifying at every annual renewal
Too small for
a landlord with a single tenant reviewed once
Typical inputs
Documents
- Executed commercial lease (and amendments, exhibits, or riders with insurance requirements)
- Tenant's certificate of insurance - ACORD 25 (liability)
- Tenant's evidence of property insurance - ACORD 28 or ACORD 27
- Policy endorsements referenced on the certificate (additional insured, primary-and-non-contributory, waiver of subrogation)
- The landlord's insurance-requirements schedule or checklist, if maintained separately
Systems
- Certificate-of-insurance / tenant portal or tracking system
- Lease administration or property-management system
- Document repository
Output
A per-certificate review: the lease requirement schedule, the abstracted certificate, a requirement-by-requirement compliance matrix (met / deficient / not shown / expired), a single compliance determination, a correction list ready for a letter to the tenant or broker, and a renewal follow-up date - all with cited evidence
Delivered to
- Correction / deficiency letter to the tenant or broker
- COI tracking system / tickler for renewal follow-up
- Lease administration / asset-management system
What it extracts
· 13 fields
- Form
Lease and Tenant Overview
A one-look roll-up of the lease and parties - tenant, landlord, the entities the lease requires as additional insured, property, suite, and lease dates - so a reviewer can orient and later columns know which names must match the certificate.
- Text
Lease Insurance Requirements (Verbatim)
The lease's insurance clause and any cross-referenced sections quoted verbatim with section references - the authoritative requirement set every later test is measured against.
- Table
Required Coverage Schedule
The verbatim requirements normalized into one row per required coverage - the required limit or basis, whether additional insured, primary-and-non-contributory, and waiver of subrogation are required, and whether self-insurance is permitted.
- Form
Certificate of Insurance Overview
The certificate header - ACORD form type (25/27/28), issue date, producer, named insured, certificate holder, description-of-operations text, and any endorsements referenced - with the reminder that a certificate is evidence only.
- Table
Liability Coverages on the Certificate
One row per liability line on the ACORD 25 (CGL, auto, umbrella/excess, workers' comp) with carrier, policy number, occurrence and aggregate limits, effective and expiration dates, and the additional-insured and subrogation-waived indicators.
- Form
Property Coverage on the Certificate
The tenant's evidence of property insurance (ACORD 28/27) - carrier, coverage amount, deductible, coinsurance, causes-of-loss form, loss payee, and dates - or a flag that no property evidence was provided.
- Form
Additional Insured and Waiver Verification
The highest-risk check - whether the landlord and all required parties are truly additional insured (via endorsement, not just certificate holder), whether coverage is primary and non-contributory, whether subrogation is waived, and whether the certificate holder matches the lease.
- Form
Carrier Acceptability and AM Best Rating
Each insurer's A.M. Best rating and financial size category (looked up when not printed on the certificate) tested against the lease's minimum-rating and admitted-carrier requirement.
- Form
Certificate Currency and Expiration
Whether every policy is currently in force, the earliest expiration and days remaining (computed against today), whether coverage spans the lease term, and whether the cancellation-notice provision meets the lease.
- Table
Coverage Compliance Matrix
The core deliverable - one row per requirement comparing the lease's required value to the certificate's value with a status of met, deficient, not shown, or expired, including the shortfall where a limit falls short.
- Table
Deficiencies and Required Corrections
One row per failed requirement with a severity and the concrete correction to request from the tenant or broker (for example a revised ACORD 25, an additional-insured endorsement, or a waiver of subrogation) - the content of the correction letter.
- Classification
Compliance Determination
A single verdict for the certificate - compliant, deficient for insufficient/missing coverage, deficient for missing additional insured or waiver, deficient for expired/lapsing, or needs manual review - taking the most severe when several apply.
- Form
Expiration and Follow-Up Tracking
The tickler entry - earliest policy expiration, lease expiration, the date a renewal certificate is needed, and the recommended follow-up date - because tenant insurance renews annually and must be re-verified for the life of the lease.
Prerequisites
- The executed lease with its insurance clause (and any cross-referenced sections)
- The tenant's current certificate of insurance and any referenced endorsements
- The lease's carrier-rating threshold (for example a minimum A.M. Best rating), if specified
Human review
A lease administrator or insurance-compliance analyst reviews the compliance matrix, the additional-insured and waiver findings, and the cited certificate values before a correction letter goes out or a certificate is accepted.
Where it fits
Tenant-insurance compliance review (lease administration)
Lease execution and tenant onboarding, and each annual insurance renewal - the executed lease and the tenant's certificate of insurance (and endorsements) arrive by email or through a tenant/COI portal
Before
This step
Abstract the lease insurance requirements and the certificate, and verify the certificate against the lease
After
Who uses it
Grounded in
- ACORD 25 - Certificate of Liability Insuranceverified as of 2026-07-22
- ACORD 28 - Evidence of Commercial Property Insuranceverified as of 2026-07-22
- ACORD 27 - Evidence of Property Insuranceverified as of 2026-07-22
- ISO CGL additional-insured and related endorsements (CG 20 11, CG 20 37, CG 20 01, CG 24 04)verified as of 2026-07-22
- A.M. Best financial strength rating and Financial Size Category (carrier-acceptability requirement)verified as of 2026-07-22
Related agents
Browse all agents →Insurance Renewal / Risk Assessment
Read a commercial-lines renewal submission - ACORD apps, expiring policy, loss runs, and the underwriting file - and hand the underwriter a cited exposure, loss-ratio, rate-adequacy, and risk-factor assessment with a renew, re-underwrite, or non-renew recommendation in minutes.
Loss Run Analysis
Normalize loss runs from any carrier and format into one cited claims view, surface large and unusual losses, and hand the underwriter a decision-ready summary in minutes.
Claims Intake (FNOL)
Turn a first notice of loss into a clean, triaged claim - parties and coverage verified, loss facts captured, severity and completeness scored, fraud indicators screened, a preliminary reserve basis set, and a routing recommendation - every claim, at scale.
See Tenant Insurance Certificate Review on your documents
We'll run it against a file of yours and walk through every cited field.