Kolena AI Agent

Insurance Renewal / Risk Assessment

Read a commercial-lines renewal submission - ACORD apps, expiring policy, loss runs, and the underwriting file - and hand the underwriter a cited exposure, loss-ratio, rate-adequacy, and risk-factor assessment with a renew, re-underwrite, or non-renew recommendation in minutes.

InsuranceUnderwriting & Credit

Impact

Runs in production for renewal risk assessment at a specialty insurance carrier, replacing manual, multi-document underwriting-file review with a single cited assessment

per renewal account

Volume fit

Works best for

underwriting teams renewing a book of commercial accounts each month where every file bundles ACORD apps, an expiring policy, and multi-carrier loss runs

Too small for

a single monoline account with no loss history and no exposure change

Typical inputs

Documents

  • ACORD applications (125 commercial application, 126 general liability, 130 workers' compensation, 140 commercial property)
  • Statement of Values (SOV)
  • Expiring policy and declarations with endorsement schedule
  • Loss runs (current and prior policy periods)
  • Inspection / risk-engineering reports
  • Underwriting file / account snapshot

Systems

  • Email
  • Policy admin or underwriting workbench
  • Document repository

Output

A cited renewal assessment - account overview, exposure schedule, expiring-terms structure, by-period loss history, loss-ratio and rate-adequacy read, large and notable losses, cause and trend analysis, classification/hazard assessment, risk factors, loss-control posture, outstanding subjectivities, and a renew / re-underwrite / non-renew recommendation with an underwriting summary

Delivered to

  • Underwriting file
  • Rating / pricing worksheet
  • Quote or renewal offer
  • Referral or non-renewal memo

What it extracts

· 13 fields
  • Form

    Account and Policy Overview

    A one-look roll-up of the account - named insured, producer, lines, states, locations, expiring policy number/period, years with the carrier, expiring premium, and renewal status - so a reviewer can orient before reading detail.

  • Table

    Exposure Schedule

    The exposure base premium is rated on - payroll, sales, square footage, unit/vehicle counts, and total insured value by location and class code - with the expiring-vs-renewal change flagged, since a stale exposure base under-prices the risk.

  • Form

    Expiring Policy Terms and Structure

    The structure of the expiring program - limits by line, deductibles/retentions/SIR, coverage forms and valuation, key endorsements, sublimits, TRIA, and rating modifiers - so the renewal can be compared term-for-term.

  • Table

    Loss History Summary

    Account-level loss experience by policy period - earned premium, claim count, paid, reserves, incurred, loss ratio, and average severity - consuming the loss runs (deep claim-by-claim normalization is a separate step) and flagging immature recent periods.

  • Form

    Loss Ratio and Rate Adequacy

    The core pricing question of a renewal - current, multi-year, and projected loss ratio against the carrier's target, the indicated rate direction, and a plain-English read on whether the expiring premium is adequate for the exposure and loss experience.

  • Table

    Large and Notable Losses

    The individual claims an underwriter must read for the renewal - those above the large-loss and shock thresholds, plus claims notable for litigation, catastrophe, large open reserves, or clustering - ordered by incurred.

  • Table

    Cause of Loss and Trend Analysis

    The loss drivers behind the loss ratio - causes grouped by frequency and severity with a rising/flat/falling trend across periods - contextualized by how thin or immature the underlying sample is.

  • Form

    Classification and Hazard Assessment

    A web-researched check of the governing ISO/NCCI/state-bureau class codes against the insured's actual operations and loss pattern, surfacing misclassification, undisclosed operations, or exposure drift - a leading source of rate leakage.

  • Table

    Risk Factors and Special Considerations

    The catalog of hazards and mitigation posture that shape the decision - operational, property, liability, catastrophe, financial, and management factors - each with severity, evidence, controls in place, and whether it remains an open concern.

  • Table

    Loss Control and Risk Improvement

    The account's loss-control posture and risk-improvement engagement - existing controls, open/completed/rejected recommendations, effectiveness against the associated loss causes, and material missing controls for the top loss drivers.

  • Table

    Renewal Subjectivities and Underwriter Requirements

    The subjectivities and outstanding requirements that hold up a quote or condition an offer - updated apps and SOVs, signatures, inspections, financials, and completed recommendations - with category, trigger, status, and due date.

  • Classification

    Renewal Recommendation

    The overall renewal decision in one category - renew as expiring, renew with rate increase, renew with modified terms, re-underwrite before offer, refer to senior underwriter, or non-renew/decline - weighing loss ratio, trend, risk factors, and open subjectivities.

  • Text

    Underwriting Renewal Summary

    The underwriter-facing synthesis that sits at the top of the file - the account, loss experience and pricing, risk profile, conditions to attach, and the recommendation with its rationale and follow-up items - drawn and cited from the columns above.

Prerequisites

  • The expiring policy and declarations
  • Updated ACORD applications and renewal exposures (payroll, sales, square footage, unit and vehicle counts, total insured value)
  • Loss runs, ideally covering the last three to five policy periods
  • Earned premium by period, if a loss ratio is required (loss runs rarely include it)
  • The carrier's target loss ratio and large-loss / referral thresholds, if they differ from the defaults

Human review

An underwriter reviews the flagged risk factors, the loss-ratio and rate-adequacy read, the cited exposures, and the recommendation before a renewal offer, re-underwrite, or non-renewal is issued.

Where it fits

Commercial-lines renewal underwriting

Renewal submission intake - expiring accounts arriving 60-120 days before expiration with updated ACORD applications, exposures, loss runs, and the underwriting file

This step

Renewal risk assessment and pricing decision

After

Quote and rate
Bind and issue renewal
Referral, re-underwrite, or non-renewal notice

Who uses it

Commercial UnderwriterRenewal UnderwriterUnderwriting AssistantUnderwriting ManagerManaging General Agent (MGA) Underwriter

Grounded in

  • ACORD commercial-lines application forms (125 commercial application, 126 general liability, 130 workers' compensation, 140 commercial property) and ACORD data standardsverified as of 2026-07-22
  • Loss ratio = (Incurred Losses + Loss Adjustment Expense) / Earned Premium; incurred = paid + outstanding (case) reservesverified as of 2026-07-22
  • Target and unprofitable loss-ratio thresholds (common target 60-70%; results sustained above ~80% generally unprofitable before expenses); combined ratio below 100% indicates underwriting profitverified as of 2026-07-22
  • ISO general-liability class codes; NCCI (or independent state-bureau) workers'-compensation classification codes; NAICS/SIC industry codesverified as of 2026-07-22
  • Terrorism Risk Insurance Program (TRIPRA / TRIA) coverage acceptance or rejectionverified as of 2026-07-22

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