CUSTOMER STORY - MULTIFAMILY

One lean team, an agent for every workflow

How Newbury Residential, a remote-first operator of a dozen properties, put AI agents to work across invoice processing, affordable-housing compliance, and resident-facing leasing, without adding headcount.

“I can't spend a full day of my week working on utility bills. We need a better solution here...We've found an AI agent is actually more accurate than a person”

Brian Murphy

President

Newbury Residential

HOW IT WORKS

Why Brian's result isn't unique

Newbury didn't buy one tool for one task. They pointed Kolena's AI agents at whichever workflow was eating the most time, then moved to the next. The pattern is the same each time: the agent reads the documents, extracts and structures the data, and pushes it where it needs to go, while deterministic code handles the math so the numbers are right. As Brian learned early, AI reads documents well but "throws some quirky math back" if you let it do the arithmetic. Kolena extracts with AI and calculates with code, so an operator can trust the output and keep a human in the loop.

400 receipts

Captured from a photo, coded to property and GL

Pushed to the ERP

30-40 pg files

15-20 affordable-housing compliance reviews

Run by an AI agent

In daily use

Per-vendor invoice agents in production

Via webhook

For property accounting and AP

Documents in: vendor invoices, utility bills, credit-card receipts.
What you get: each item read, coded to the right property and GL account, and pushed into your ERP. Line items extracted, per-vendor agents for the ones that never standardize (a dozen properties can mean 30-plus utility providers, all formatted differently).

For compliance teams (affordable housing)

Documents in: tenant files, recertification packets, income documentation (often 30 to 40 pages each).
What you get: he 15 to 20 required checks run and flagged, every finding cited back to the page it came from, so a reviewer confirms instead of hunting.

For leasing and resident experience

Documents in: leasing inquiries, renewals, delinquency notices, after-hours maintenance requests.
What you get: where Newbury is heading next. Customer-facing agents that respond in real time, triage after-hours maintenance, and handle renewals and delinquency, without becoming a call center.

Two ways to see Kolena run

Try the free agent

Upload a lease and get a structured abstract in less than 2 minutes. No signup.

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2-week trial configured to your portfolio and use case with a quick setup call.

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How The Trial Works

20-minute setup call

We learn your workflow, your document types, and what "done" looks like for you. Not a sales pitch.

Trial configured to your portfolio

We tune the agents to your evaluation rubric and your document mix before you ever log in.

2 weeks on your real documents

Run it on the same OMs, leases, T12s, and rent rolls you'd spend hours on or hand to counsel or a BPO

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A member of our team will reach out within one business day. Kolena does not train on customer data.