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CUSTOMER STORY - INSURANCE

4 hours, or 5 minutes?

How Highview Insurance's underwriting team reviews new-business submissions in minutes instead of hours, with citation-linked AI the underwriters actually trust.

“What took us four hours in the past, now with Kolena, takes us five minutes”

Todd Woodburn

Underwriting Supervisor

Highview Insurance

HOW IT WORKS

Why Todd's result isn't unique

Kolena's AI agents read an insurance submission the way a trained underwriter would. They pull the facts out of applications, loss runs, and supporting forms, structure them, flag anything non-standard, and link every fact back to the exact page it came from. The agent surfaces the facts. The underwriter still makes the call. That is why adoption was fast: nobody is being asked to take the model's word for it.
5 minutes
Per submission review

Was 4 hours

2x
Submission volume year over year

With a smaller staff

Cited
Every fact linked back to its source

With reasoning explanation

For underwriters

Documents in: submissions, applications, loss runs, supporting forms.
What you get: structured submission data in minutes, exposures and prior-loss history surfaced, every fact cited to its source. The underwriter reviews the output instead of building it.

For intake and new business

Documents in: broker submissions, ACORD forms, prior policies.
What you get: submissions triaged and structured in minutes, missing or inconsistent information flagged before it reaches an underwriter.

For audit and compliance

Documents in: policy files, endorsements, class-code schedules.
What you get: cross-document checks, discrepancies flagged, and a full audit trail from every answer back to the source.

Two ways to see Kolena run

Try the free agent

Upload a loss run report PDF. Download or receive an email with a loss run spreadsheet for claims analysis. No sign up.
Try the Loss Run Analyzer

Request a trial

2-week trial configured to your portfolio and use case with a quick setup call.
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How The Trial Works

1

20-minute setup call

We learn your workflow, your document types, and what "done" looks like for you. Not a sales pitch.

2

Trial configured to your portfolio

We tune the agents to your evaluation rubric and your document mix before you ever log in.

3

2 weeks on your real documents

Run it on the same files you'd spend hours on today

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A member of our team will reach out within one business day. Kolena does not train on customer data.