Four hours per submission. Now five minutes.
How Highview Insurance's underwriting team uses Kolena's AI agents to review new-business submissions in minutes, with every fact cited to the page it came from.
“What took us four hours in the past, now with Kolena, takes us five minutes.”
From reading submissions to deciding on them
The bottleneck
Every new-business submission arrives as an application, loss runs and supporting forms. An underwriter had to read all of it and pull out the facts before making a call, about four hours a submission.
What changed
Kolena's AI agents read the submission, structure the facts, flag anything non-standard and link every fact to the page it came from. The agent surfaces the facts. The underwriter still makes the call.
The result
Submission review dropped from four hours to about five minutes. In February 2026, Highview handled twice the submissions it had a year earlier, with a smaller staff.
Every fact links back to its page
Kolena's AI agents read the submission and return the facts an underwriter needs, each one linked to the page it came from.
Hear it from Todd
Todd Woodburn on what changed for Highview's underwriters, from the Pragmatic AI Podcast, episode 1.
Watch the full episode →More from Highview Insurance
“When citations were used… here's the summary, but here are the links to where I got that information. That was a game changer. That helped adoption a lot faster.”
“There isn't room for the model to say 'this is a good risk or a bad risk' anymore. Now it says: here are the facts. Getting that information in front of the underwriter is where we've seen the greatest improvement.”
“As you demonstrated the product it was like, oh wow… That sparked me to be like, what can it NOT do? And I still haven't really figured that out.”
Teams running Kolena on their own documents
See it on your own submissions.
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