CLAIMS & INTAKE → AI
Acknowledge every FNOL within SLA. Even in a CAT surge. With AI
When claims intake runs through an offshore desk, every loss notice, medical bill, and police report sits in a queue — and the model breaks exactly when volume spikes. Kolena's AI reads loss runs, ACORDs, and policy docs the moment they arrive — onshore, with a citation on every field — and triggers your claims system.
Trusted by Industry Leaders
FNOL doesn't wait for a 12-hour time-zone gap. Neither does a CAT surge.
Offshore intake stalls exactly when volume spikes — and a missed SLA is both a regulatory and a customer problem. Kolena's AI reads every loss notice, bill, and report the moment it arrives, extracts each field with a citation, and triggers your system — at any volume.
Cost
No offshore intake desk, no per-document handling fees.
Accuracy
Every field cited; audit-ready; SLA held at any volume.
The shift is already happening.
AI is predominantly replacing outsourced, offshore workers — not cutting internal staff.
$3.3B
Capgemini acquired WNS in July 2025 to convert a 65,000-person BPO workforce to AI-led delivery.
67%
Of enterprises plan to replace human-led services with AI within three years.
$9.1B → $15.1B
The document-outsourcing market, 2026→2036. This is the spend AI displaces.
Every document read on arrival — with AI.
Onshore, with a full audit trail on every document.
Read
Loss runs, ACORDs, medical bills, police reports, simultaneously.
Extract
Every field, each cited to the source
Validate
Checks values and flags exceptions.
Trigger
Routes into your claims system, within SLA
See it run on a real document
Watch how our platform transforms document workflows.
OFFSHORE VS KOLENA
The same claims intake — without the queue, the wage inflation, or the missing audit trail.
OFFSHORE CLAIMS DESK
- Queue; hours+
- Breaks when volume spikes
- One reviewer at a time
- Manual, no citation trail
- Manual handoff
- Claimant data leaves your control
KOLENA AI
- On arrival; minutes
- Same speed at any volume
- Loss runs, ACORDs, bills, reports — simultaneously
- Every field cited to the source
- Automatic
- Onshore · SOC 2 · PCI · no training
""Kolena improved our underwriting turnaround time from two weeks to two minutes per file review.”"
Todd Woodburn
Director of Underwriting, Highview Insurance
Security & Compliance
Your data, your insights — never black-boxed. Kolena is built to support enterprise security and compliance needs: reasoning logs, audit trails, encryption, and governance architecture.
PCI, SOC 2, and HIPAA Compliant
No training on customer data
Complete audit trail and traceability
Encrypted in transit and at rest
Enterprise-grade security: RBAC, ZDR, rigorous access control
Frequently Asked Questions
See FNOL + intake automation.
Bring claims document review onshore — faster, cited, and within SLA. With AI.