CLAIMS & INTAKE → AI
Acknowledge every FNOL within SLA. Even in a CAT surge. With AI
When claims intake runs through an offshore desk, every loss notice, medical bill, and police report sits in a queue — and the model breaks exactly when volume spikes. Kolena's AI reads loss runs, ACORDs, and policy docs the moment they arrive — onshore, with a citation on every field — and triggers your claims system.
Trusted by Industry Leaders
FNOL doesn't wait for a 12-hour time-zone gap. Neither does a CAT surge.
Offshore intake stalls exactly when volume spikes — and a missed SLA is both a regulatory and a customer problem. Kolena's AI reads every loss notice, bill, and report the moment it arrives, extracts each field with a citation, and triggers your system — at any volume.
Cost
No offshore intake desk, no per-document handling fees.
Accuracy
Every field cited; audit-ready; SLA held at any volume.
The shift is already happening.
AI is predominantly replacing outsourced, offshore workers — not cutting internal staff.
$3.3B
Capgemini acquired WNS in July 2025 to convert a 65,000-person BPO workforce to AI-led delivery.
67%
Of enterprises plan to replace human-led services with AI within three years.
$9.1B → $15.1B
The document-outsourcing market, 2026→2036. This is the spend AI displaces.