Kolena AI Agent

Change-in-Terms & Cardholder-Agreement Review

Test a credit card change-in-terms notice against Regulation Z: every changed term summarized, the 45-day advance-notice window and right-to-reject verified, penalty rate increases justified and reevaluation-eligible, and every required disclosure present and cited.

Banking / LendingCompliance Testing

Impact

Notice-by-notice change-in-terms disclosure testing - term capture, 45-day timing, right-to-reject, rate-increase justification, and template reconciliation - that took manual line-by-line template review compressed to minutes per notice at portfolio scale, with every result cited to the governing subsection

per notice

Volume fit

Works best for

compliance and internal-audit teams testing many change-in-terms notices, penalty-rate notices, and agreement variants across a card portfolio each cycle

Too small for

a one-off review of a single notice with no repeatable disclosure volume

Typical inputs

Documents

  • Change-in-terms (CIT) notice
  • Penalty / delinquency rate-increase notice
  • Cardholder agreement / account-opening disclosures
  • Prior notice or current agreement (for prior-value comparison)
  • Required-disclosure master template

Systems

  • Disclosure / document-generation system
  • Document repository
  • Compliance testing / QA platform

Output

A per-notice compliance record - the changed-term summary, the 45-day advance-notice timing test, the right-to-reject assessment, the rate-increase justification and reevaluation check, the required-disclosure checklist, a notice-versus-template consistency table, an overall compliance determination, and a cited exceptions log

Delivered to

  • Compliance exception / remediation queue
  • Rate-increase reevaluation tracker
  • Audit / exam evidence file

What it extracts

· 11 fields
  • Form

    Notice and Account Summary

    The identifying spine of the review - the account/program identifier, document type, change categories, notice and effective dates, delivery method, and confirmation the plan is an open-end (not home-secured) credit card account - so a reviewer can orient before the analysis.

  • Form

    Change Summary

    A fixed summary of the specific terms the notice changes - purchase / cash-advance / balance-transfer / penalty APRs, minimum-payment terms, the fee schedule, grace period, and balance-computation method - captured as prior-to-new where the prior value is shown (12 CFR 1026.6(b)(2), 1026.9(c)(2)).

  • Form

    Notice Type and Advance-Notice Requirement

    The threshold determination - whether the notice is a significant change in terms (1026.9(c)(2)), a penalty / delinquency rate increase (1026.9(g)), or an account-opening disclosure, and whether 45-day advance notice is required or exempt under a 1026.9(c)(2)(v) carve-out.

  • Form

    Advance Notice Timing (45-Day Rule)

    The core timing test - calendar days from notice to effective date and whether the 45-day advance-notice window is met (1026.9(c)(2)(i)(A) for a term change, 1026.9(g)(1) for a penalty rate increase), or Not applicable where advance notice is not required.

  • Form

    Right to Reject Assessment

    Whether the change is subject to the consumer's right to reject and whether the notice discloses it and the post-rejection protections (1026.9(h), 1026.9(c)(2)(iv)(B)), including the 60-day-delinquency exception.

  • Form

    Rate Increase Justification and Re-Evaluation

    For a rate increase, whether the reason is disclosed (1026.9(g)(3)(i)), whether the increase fits a CARD Act exception (1026.55), and whether it triggers the six-month reevaluation obligation (1026.59) or its delinquency carve-out.

  • Table

    APR, Fee, and Grace-Period Disclosures

    An inventory of the required rate, fee, grace-period, and balance-computation disclosures (1026.6(b)(2)) with the disclosed value for each, one row per item, so a reviewer can see completeness at a glance.

  • Table

    Required Disclosure Checklist

    The required-content checklist - one row per required element of the notice type (1026.9(c)(2)(iv) for a term change, 1026.9(g)(3) for a penalty increase, 1026.6(b) for an agreement) marked Present, Missing, Partial, or Not applicable with the cited subsection and location.

  • Table

    Disclosure Consistency Check

    The notice reconciled against the institution's required-disclosure master template (or, absent one, its own internal consistency), one row per disclosure marked Match / Mismatch / Not found with discrepancy notes, treating placeholder number-fills and approved variants as matches.

  • Classification

    Compliance Determination

    The single overall disposition for the notice - compliant, or the specific violation type (timing, missing disclosure, right-to-reject, rate-increase justification/reevaluation, template inconsistency, multiple, or incomplete).

  • Table

    Compliance Exceptions Log

    The exception log - one row per timing miss, missing or deficient disclosure, right-to-reject gap, unjustified rate increase, or template inconsistency, each with the cited rule, a severity, the detail, and a concrete corrective action.

Prerequisites

  • The change-in-terms notice (or cardholder agreement) under review
  • Your institution's required-disclosure master template or approved wording, for the consistency check
  • Any prior notice or current agreement needed to capture prior-versus-new values

Human review

A compliance analyst reviews each flagged exception, the timing math, and the cited subsection before a notice is cleared to mail or escalated for correction.

Where it fits

Consumer-credit regulatory compliance testing

Change-in-terms notice drafting - a CIT notice, penalty-rate notice, or cardholder agreement produced by the disclosure / legal / servicing team ahead of a scheduled effective date, together with the institution's required-disclosure master template

This step

Change-in-terms / cardholder-agreement disclosure compliance review - term-change capture, 45-day advance-notice timing, right-to-reject verification, rate-increase justification and reevaluation, required-content checklist, and template reconciliation

After

Issue / exception tracking and remediation before the notice mails
Rate-increase reevaluation scheduling (1026.59 six-month reviews)
Regulatory reporting and examination preparation

Who uses it

Compliance Testing AnalystConsumer Compliance AnalystRegulatory Compliance ManagerInternal Audit ReviewerCompliance Officer

Grounded in

  • 12 CFR 1026.9(c) (Change-in-terms notice; significant change in account terms - 45-day advance notice)verified as of 2026-07-22
  • 12 CFR 1026.9(g) (Increase in rates due to delinquency or default or as a penalty)verified as of 2026-07-22
  • 12 CFR 1026.9(h) (Right to reject a significant change in terms)verified as of 2026-07-22
  • 12 CFR 1026.6 (Account-opening disclosures - required agreement content)verified as of 2026-07-22
  • 12 CFR 1026.55 (Limitations on increasing APRs, fees, and charges - CARD Act)verified as of 2026-07-22
  • 12 CFR 1026.59 (Reevaluation of rate increases - six-month review)verified as of 2026-07-22

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