---
title: "Newbury Residential Customer Story | Kolena"
url: "/lp/newbury-customer-story/"
description: "Discover how Newbury Residential partners with Kolena to enhance their operations. Read this customer success story today."
author: "Conner Longoria"
updated: 2026-09-08T22:44:26.761631+00:00
---

# One lean team, an agent for every workflow

How Newbury Residential, a remote-first operator of a dozen properties, put AI agents to work across invoice processing, affordable-housing compliance, and resident-facing leasing, without adding headcount.

> I can't spend a full day of my week working on utility bills. We need a better solution here...We've found an AI agent is actually more accurate than a person
> 
> — Brian Murphy, President, Newbury Residential

## Why Brian's result isn't unique

Newbury didn't buy one tool for one task. They pointed Kolena's AI agents at whichever workflow was eating the most time, then moved to the next. The pattern is the same each time: the agent reads the documents, extracts and structures the data, and pushes it where it needs to go, while deterministic code handles the math so the numbers are right. As Brian learned early, AI reads documents well but "throws some quirky math back" if you let it do the arithmetic. Kolena extracts with AI and calculates with code, so an operator can trust the output and keep a human in the loop.

- **Captured from a photo, coded to property and GL** — Pushed to the ERP
- **15-20 affordable-housing compliance reviews** — Run by an AI agent
- **Per-vendor invoice agents in production** — Via webhook

### For property accounting and AP

**Documents in:**  vendor invoices, utility bills, credit-card receipts.  
**What you get:** each item read, coded to the right property and GL account, and pushed into your ERP. Line items extracted, per-vendor agents for the ones that never standardize (a dozen properties can mean 30-plus utility providers, all formatted differently).

### For compliance teams (affordable housing)

**Documents in**: tenant files, recertification packets, income documentation (often 30 to 40 pages each).

**What you get:** he 15 to 20 required checks run and flagged, every finding cited back to the page it came from, so a reviewer confirms instead of hunting.

### For leasing and resident experience

**Documents in**: leasing inquiries, renewals, delinquency notices, after-hours maintenance requests.

**What you get:** where Newbury is heading next. Customer-facing agents that respond in real time, triage after-hours maintenance, and handle renewals and delinquency, without becoming a call center.

## Two ways to see Kolena run

- Upload a lease and get a structured abstract in less than 2 minutes. No signup.
- 2-week trial configured to your portfolio and use case with a quick setup call.

## How The Trial Works

- **20-minute setup call** — We learn your workflow, your document types, and what "done" looks like for you. Not a sales pitch.
- **Trial configured to your portfolio** — We tune the agents to your evaluation rubric and your document mix before you ever log in.
- **2 weeks on your real documents** — Run it on the same OMs, leases, T12s, and rent rolls you'd spend hours on or hand to counsel or a BPO