---
title: "Replace Offshore Claims Processing with AI | Kolena"
url: "/insurance/claims-automation/"
description: "Kolena triages FNOL and reads loss notices on arrival — onshore and within SLA, with a citation for every field and an audit trail your compliance team trusts."
author: "Sarah Ahmed"
updated: 2026-06-15T22:12:01.527295+00:00
---

# Acknowledge {every FNOL} within SLA. Even in a {CAT surge}. With AI

When claims intake runs through an offshore desk, every loss notice, medical bill, and police report sits in a queue — and the model breaks exactly when volume spikes. Kolena's AI reads loss runs, ACORDs, and policy docs the moment they arrive — onshore, with a citation on every field — and triggers your claims system.

## FNOL doesn't wait for a {12-hour time-zone gap}. Neither does a {CAT surge.}

Offshore intake stalls exactly when volume spikes — and a missed SLA is both a regulatory and a customer problem. Kolena's AI reads every loss notice, bill, and report the moment it arrives, extracts each field with a citation, and triggers your system — at any volume.

- **Cost** — No offshore intake desk, no per-document handling fees.
- **Accuracy** — Every field cited; audit-ready; SLA held at any volume.

## The shift is {already happening.}

AI is predominantly replacing outsourced, offshore workers — not cutting internal staff.

- **$3.3B** — Capgemini acquired WNS in July 2025 to convert a 65,000-person BPO workforce to AI-led delivery.
- **67%** — Of enterprises plan to replace human-led services with AI within three years.
- **$9.1B → $15.1B** — The document-outsourcing market, 2026→2036. This is the spend AI displaces.

## Every document read on arrival — with AI.

Onshore, with a full audit trail on every document.

- **Read** — Loss runs, ACORDs, medical bills, police reports, simultaneously.
- **Extract** — Every field, each cited to the source
- **Validate** — Checks values and flags exceptions.
- **Trigger** — Routes into your claims system, within SLA

## See it run on a {real document}

Watch how our platform transforms document workflows.

## Director of Underwriting, Highview Insurance

## Frequently Asked Questions

### Which documents does it read?

Loss runs, ACORDs, medical bills, police reports, and policy docs — read simultaneously and cited.

### Does it hold SLA in a surge?

Yes — same speed at any volume; the queue doesn't grow when intake spikes.

### Does it trigger our claims system?

Yes — structured output routes straight into your system.

### How accurate and auditable is it?

Every field links to the source, with a full audit trail. SOC 2 and PCI compliant; no training on your data.

### Can I try it on a loss run?

Yes — upload a loss run, or book a 15-minute walkthrough.