--- title: "Kolena: Highview Customer Story" url: "/highview-customer-story/" description: "Discover how Kolena helped Highview achieve their goals. Read our customer success story and learn about our solutions." author: "Conner Longoria" updated: 2026-10-19T21:29:28.937831+00:00 --- # Highview Customer Story | Kolena Customer story · Insurance ![Highview Insurance](https://pdqnlfnubeegrfslxars.supabase.co/storage/v1/object/public/media/logos/customers/1763447209572-highview-logo.svg) # Four hours per submission. Now five minutes. How Highview Insurance's underwriting team uses Kolena's AI agents to review new-business submissions in minutes, with every fact cited to the page it came from. [Request a trial](#trial-form)[Try the free loss run agent →](https://www.kolena.com/free-loss-run-analysis/) Highview Insurance, before and after Submission review Before 4 hours With Kolena 5 minutes Submissions handled in February, year over year Before February 2025 With Kolena Double, smaller staff Results reported by Highview Insurance. Company Highview Insurance Industry Workers' compensation insurance Use case Submission intake and underwriting review Contact Todd Woodburn, Underwriting Supervisor > “What took us four hours in the past, now with Kolena, takes us five minutes.” TW![Todd Woodburn](https://pdqnlfnubeegrfslxars.supabase.co/storage/v1/render/image/public/media/Todd%20Woodburn%20headshot%20-%20Highview.webp?width=160&height=160&resize=cover&format=webp) Todd Woodburn Underwriting Supervisor, Highview Insurance ![](https://pdqnlfnubeegrfslxars.supabase.co/storage/v1/object/public/media/logos/customers/1763447209572-highview-logo.svg) The story ## From reading submissions to deciding on them 1 ### The bottleneck Every new-business submission arrives as an application, loss runs and supporting forms. An underwriter had to read all of it and pull out the facts before making a call, about four hours a submission. 2 ### What changed Kolena's AI agents read the submission, structure the facts, flag anything non-standard and link every fact to the page it came from. The agent surfaces the facts. The underwriter still makes the call. 3 ### The result Submission review dropped from four hours to about five minutes. In February 2026, Highview handled twice the submissions it had a year earlier, with a smaller staff. How it works ## Every fact links back to its page Kolena's AI agents read the submission and return the facts an underwriter needs, each one linked to the page it came from. New-business submissionSample data Named insured ✓Matches the application Application, p. 1 Prior losses, 5 years ✓3 claims, $142,500 incurred Loss runs, p. 4 Class codes ✓8810, 5403 Application, p. 2 Missing document !2022 loss run not included Submission index Watch ## Hear it from Todd Todd Woodburn on what changed for Highview's underwriters, from the Pragmatic AI Podcast, episode 1. [Watch the full episode →](https://youtu.be/bZMwg7oLkME) In their words ## More from Highview Insurance > “When citations were used… here's the summary, but here are the links to where I got that information. That was a game changer. That helped adoption a lot faster.” TW![Todd Woodburn](https://pdqnlfnubeegrfslxars.supabase.co/storage/v1/render/image/public/media/Todd%20Woodburn%20headshot%20-%20Highview.webp?width=160&height=160&resize=cover&format=webp) Todd Woodburn Underwriting Supervisor, Highview Insurance > “There isn't room for the model to say 'this is a good risk or a bad risk' anymore. Now it says: here are the facts. Getting that information in front of the underwriter is where we've seen the greatest improvement.” TW![Todd Woodburn](https://pdqnlfnubeegrfslxars.supabase.co/storage/v1/render/image/public/media/Todd%20Woodburn%20headshot%20-%20Highview.webp?width=160&height=160&resize=cover&format=webp) Todd Woodburn Underwriting Supervisor, Highview Insurance > “As you demonstrated the product it was like, oh wow… That sparked me to be like, what can it NOT do? And I still haven't really figured that out.” TW![Todd Woodburn](https://pdqnlfnubeegrfslxars.supabase.co/storage/v1/render/image/public/media/Todd%20Woodburn%20headshot%20-%20Highview.webp?width=160&height=160&resize=cover&format=webp) Todd Woodburn Underwriting Supervisor, Highview Insurance More customer stories ## Teams running Kolena on their own documents [![Longhorn Investments](https://pdqnlfnubeegrfslxars.supabase.co/storage/v1/render/image/public/media/logos/customers/processed/73ab6c05-a1bd-4d12-ae2c-c81a779e0732-master.png?height=60&resize=contain&format=webp) Lending DSCR file review, 4-5 hours to about 45 minutes Read the story → ](https://www.kolena.com/lp/longhorn-investments-customer-story/)[![Levin Management](https://pdqnlfnubeegrfslxars.supabase.co/storage/v1/render/image/public/media/logos/customers/processed/96a8aca9-288a-47f6-be94-fc68765b9461-master.png?height=80&resize=contain) Real estate Lease abstracts, 5 days to 5 minutes Read the story → ](https://www.kolena.com/lp/levin-customer-story/)[![Newbury Residential](https://pdqnlfnubeegrfslxars.supabase.co/storage/v1/render/image/public/media/logos/customers/processed/56fd3bfc-043f-4b21-9582-de19f0194bcf-master.png?height=60&resize=contain&format=webp) Multifamily 400 receipts a month into the ERP, no manual entry Read the story → ](https://www.kolena.com/lp/newbury-customer-story/) ## See it on your own submissions. A 2-week trial on your real documents, set up in a 20-minute call. [Request a trial](#trial-form)[Try the free loss run agent →](https://www.kolena.com/free-loss-run-analysis/)